Incidents | Macaly Incidents reported on status page for Macaly https://status.macaly.com/ en Elevated AI Request Errors https://status.macaly.com/incident/847842 Thu, 12 Mar 2026 16:00:00 -0000 https://status.macaly.com/incident/847842#79d23bee23cca178a0ae2c3c3a05012a47ab6bd440d300c487a7c0911a9f99a0 Error rates have returned to normal and the service appears stable. We’ll continue monitoring closely and are prepared to switch providers if the issue recurs. Elevated AI Request Errors https://status.macaly.com/incident/847842 Thu, 12 Mar 2026 15:42:00 -0000 https://status.macaly.com/incident/847842#dba44cbaf9f7f56eac8f037785fd3b251d59bb9fea3695dab6dea2e43f11b1b3 Some AI requests are currently failing due to an upstream provider issue. We’re monitoring the situation and will share updates as service recovers. Published Websites recovered https://status.macaly.com/ Thu, 05 Mar 2026 01:18:13 +0000 https://status.macaly.com/#ec084edc2eae1b4bc0b60ef9871e2829c95728fcf6bb0c4b48ca5db528784c9d Published Websites recovered Published Websites went down https://status.macaly.com/ Thu, 05 Mar 2026 01:17:00 +0000 https://status.macaly.com/#ec084edc2eae1b4bc0b60ef9871e2829c95728fcf6bb0c4b48ca5db528784c9d Published Websites went down Publishing delays https://status.macaly.com/incident/837917 Mon, 02 Mar 2026 13:00:00 -0000 https://status.macaly.com/incident/837917#c8999baaa21331598a3b7340a5cf234fbb4324079b7d07fd63c9534b0eb8c4b0 A workaround has been implemented by Vercel which should fix the issues with publishing Publishing delays https://status.macaly.com/incident/837917 Mon, 02 Mar 2026 06:06:00 -0000 https://status.macaly.com/incident/837917#6b7175ae3b7b9e16b76c3667342306394cfa23a4c00810a755a8de60db74a0d9 Due to an with our upstream hosting provider, publishing might take longer than usual since this morning (6AM UTC). See more updates: https://www.vercel-status.com/incidents/nt2llc4k0p41 Stock photos downtime https://status.macaly.com/incident/834224 Thu, 26 Feb 2026 17:03:00 -0000 https://status.macaly.com/incident/834224#8665181fa4ea6257ec7a6e0863663c4429d116c011865c198acb24f8b15fcd5f Stock photos are available again. Stock photos downtime https://status.macaly.com/incident/834224 Thu, 26 Feb 2026 14:00:00 -0000 https://status.macaly.com/incident/834224#af7965312fcdba1f10ece06dac84fc5d71af141326dadf5da48443c4b108fec7 Searching for stock photos using Pexels is currently not working, Macaly agent will usually provide an alternative solution Degraded Authentication (Clerk) — Users May Be Logged Out https://status.macaly.com/incident/828924 Thu, 19 Feb 2026 18:46:00 -0000 https://status.macaly.com/incident/828924#60a9a2ce2b241ecb336c78bb0c52e4e5f9bcac27e8d2b42d6b40599d808681c6 Our authentication provider (Clerk) has resolved the issue. Authentication and related endpoint access should now be functioning normally. Degraded Authentication (Clerk) — Users May Be Logged Out https://status.macaly.com/incident/828924 Thu, 19 Feb 2026 18:46:00 -0000 https://status.macaly.com/incident/828924#60a9a2ce2b241ecb336c78bb0c52e4e5f9bcac27e8d2b42d6b40599d808681c6 Our authentication provider (Clerk) has resolved the issue. Authentication and related endpoint access should now be functioning normally. Degraded Authentication (Clerk) — Users May Be Logged Out https://status.macaly.com/incident/828924 Thu, 19 Feb 2026 18:46:00 -0000 https://status.macaly.com/incident/828924#60a9a2ce2b241ecb336c78bb0c52e4e5f9bcac27e8d2b42d6b40599d808681c6 Our authentication provider (Clerk) has resolved the issue. Authentication and related endpoint access should now be functioning normally. Degraded Authentication (Clerk) — Users May Be Logged Out https://status.macaly.com/incident/828924 Thu, 19 Feb 2026 16:36:00 -0000 https://status.macaly.com/incident/828924#cd5ddce749edb2861adcbe6a90d9b2d57c0903eca3a738d687fcc2bcfbf6d551 We’re investigating degraded service caused by an issue with our authentication provider (Clerk). As a result, some users may be logged out unexpectedly, see sign-in prompts more often, or experience intermittent failures when accessing parts of the app. Some API requests/endpoints may return errors if authentication cannot be validated. We’re monitoring Clerk and our internal systems and will share updates as we learn more. Degraded Authentication (Clerk) — Users May Be Logged Out https://status.macaly.com/incident/828924 Thu, 19 Feb 2026 16:36:00 -0000 https://status.macaly.com/incident/828924#cd5ddce749edb2861adcbe6a90d9b2d57c0903eca3a738d687fcc2bcfbf6d551 We’re investigating degraded service caused by an issue with our authentication provider (Clerk). As a result, some users may be logged out unexpectedly, see sign-in prompts more often, or experience intermittent failures when accessing parts of the app. Some API requests/endpoints may return errors if authentication cannot be validated. We’re monitoring Clerk and our internal systems and will share updates as we learn more. Degraded Authentication (Clerk) — Users May Be Logged Out https://status.macaly.com/incident/828924 Thu, 19 Feb 2026 16:36:00 -0000 https://status.macaly.com/incident/828924#cd5ddce749edb2861adcbe6a90d9b2d57c0903eca3a738d687fcc2bcfbf6d551 We’re investigating degraded service caused by an issue with our authentication provider (Clerk). As a result, some users may be logged out unexpectedly, see sign-in prompts more often, or experience intermittent failures when accessing parts of the app. Some API requests/endpoints may return errors if authentication cannot be validated. We’re monitoring Clerk and our internal systems and will share updates as we learn more. Macaly got stuck when responding to messages in some projects https://status.macaly.com/incident/805003 Thu, 15 Jan 2026 09:31:00 -0000 https://status.macaly.com/incident/805003#c0458df32159266bdfa619ff2ea80b19b8aa42ebe7b9fbdd1dd8143d82581e4e The issue has been fixed. Macaly got stuck when responding to messages in some projects https://status.macaly.com/incident/805003 Thu, 15 Jan 2026 01:19:00 -0000 https://status.macaly.com/incident/805003#f0dd2e888de77ece80d478eb7e5c88e9570f134ea0e22a55e158d41ed4b69ea1 There was a bug in Macaly that caused issues with handling memory for longer conversations, causing Macaly to get stuck when responding. Macaly Platform Downtime https://status.macaly.com/incident/780533 Fri, 05 Dec 2025 09:13:00 -0000 https://status.macaly.com/incident/780533#e7fe67047000eaf6708d8cfc7a0e63f6b8e17c33c9e3aab31d92b1cf0438f178 Looks like the root cause at Cloudflare is now fixed, we're monitoring stability of Macaly now Macaly Platform Downtime https://status.macaly.com/incident/780533 Fri, 05 Dec 2025 09:13:00 -0000 https://status.macaly.com/incident/780533#e7fe67047000eaf6708d8cfc7a0e63f6b8e17c33c9e3aab31d92b1cf0438f178 Looks like the root cause at Cloudflare is now fixed, we're monitoring stability of Macaly now Macaly Platform Downtime https://status.macaly.com/incident/780533 Fri, 05 Dec 2025 09:13:00 -0000 https://status.macaly.com/incident/780533#e7fe67047000eaf6708d8cfc7a0e63f6b8e17c33c9e3aab31d92b1cf0438f178 Looks like the root cause at Cloudflare is now fixed, we're monitoring stability of Macaly now Macaly Platform Downtime https://status.macaly.com/incident/780533 Fri, 05 Dec 2025 09:02:00 -0000 https://status.macaly.com/incident/780533#b0b22032862d3f70eaf9c2d65d9227cc00649df7c6cf70a4eefeaf8603db30c3 Clerk (login/authentication), Cloudflare (macaly previews) and Crisp (live chat) are currently experiencing issues, we're investigating Macaly Platform Downtime https://status.macaly.com/incident/780533 Fri, 05 Dec 2025 09:02:00 -0000 https://status.macaly.com/incident/780533#b0b22032862d3f70eaf9c2d65d9227cc00649df7c6cf70a4eefeaf8603db30c3 Clerk (login/authentication), Cloudflare (macaly previews) and Crisp (live chat) are currently experiencing issues, we're investigating Macaly Platform Downtime https://status.macaly.com/incident/780533 Fri, 05 Dec 2025 09:02:00 -0000 https://status.macaly.com/incident/780533#b0b22032862d3f70eaf9c2d65d9227cc00649df7c6cf70a4eefeaf8603db30c3 Clerk (login/authentication), Cloudflare (macaly previews) and Crisp (live chat) are currently experiencing issues, we're investigating Previews not loading and other network issues https://status.macaly.com/incident/768841 Tue, 18 Nov 2025 14:47:00 -0000 https://status.macaly.com/incident/768841#65e34274b258b65136b2a731338333bce1c8c0d128e91007a4fbd3526afcfe97 The disruption ended, previews and other affected parts are online now Previews not loading and other network issues https://status.macaly.com/incident/768841 Tue, 18 Nov 2025 14:47:00 -0000 https://status.macaly.com/incident/768841#65e34274b258b65136b2a731338333bce1c8c0d128e91007a4fbd3526afcfe97 The disruption ended, previews and other affected parts are online now Previews not loading and other network issues https://status.macaly.com/incident/768841 Tue, 18 Nov 2025 12:32:00 -0000 https://status.macaly.com/incident/768841#6452bc45779ca331aad00554eca73717c46f872741332bdecd8a6baf467739bb The issues with Macaly previews re-occured since ~12:30 - preview of websites might still not load Previews not loading and other network issues https://status.macaly.com/incident/768841 Tue, 18 Nov 2025 12:32:00 -0000 https://status.macaly.com/incident/768841#6452bc45779ca331aad00554eca73717c46f872741332bdecd8a6baf467739bb The issues with Macaly previews re-occured since ~12:30 - preview of websites might still not load Previews not loading and other network issues https://status.macaly.com/incident/768841 Tue, 18 Nov 2025 12:16:00 -0000 https://status.macaly.com/incident/768841#00e039928e343f003ec79618582ce3bfaec657bdd2f042792bd74bf298efdd3a Looks like Macaly is no longer affected by the network issues, we're still monitoring the situation Previews not loading and other network issues https://status.macaly.com/incident/768841 Tue, 18 Nov 2025 12:16:00 -0000 https://status.macaly.com/incident/768841#00e039928e343f003ec79618582ce3bfaec657bdd2f042792bd74bf298efdd3a Looks like Macaly is no longer affected by the network issues, we're still monitoring the situation Previews not loading and other network issues https://status.macaly.com/incident/768841 Tue, 18 Nov 2025 11:55:00 -0000 https://status.macaly.com/incident/768841#c31f4d10a73b496961d1fdc3009849ed0c404aba212e7b0d77b6ce28b1baaf0b Cloudflare has been experiencing global issues, which is affecting some parts of Macaly: • Website previews may not load in some cases (this does not affect published websites) • Some image assets, such as chat screenshots, may fail to load • Analytics data may not load consistently We’re monitoring the situation. Previews not loading and other network issues https://status.macaly.com/incident/768841 Tue, 18 Nov 2025 11:55:00 -0000 https://status.macaly.com/incident/768841#c31f4d10a73b496961d1fdc3009849ed0c404aba212e7b0d77b6ce28b1baaf0b Cloudflare has been experiencing global issues, which is affecting some parts of Macaly: • Website previews may not load in some cases (this does not affect published websites) • Some image assets, such as chat screenshots, may fail to load • Analytics data may not load consistently We’re monitoring the situation. Unable to publish websites https://status.macaly.com/incident/748043 Tue, 21 Oct 2025 00:04:00 -0000 https://status.macaly.com/incident/748043#b59b61fae57019a5e09a6b53ed7eec1293c4cce86028be0cc327be6c40b9fa00 Issue has been resolved Unable to publish websites https://status.macaly.com/incident/748043 Mon, 20 Oct 2025 20:00:00 -0000 https://status.macaly.com/incident/748043#4d03d05c3bb1589f60bf4063cad93460df24f490d7b7c59f38b11792fef14b2c Publishing new websites was failing on Oct 20, 2025 - 20:00 UTC - we were affected by the ongoing provider downtime Deployment authentication issue https://status.macaly.com/incident/728541 Mon, 22 Sep 2025 09:48:00 -0000 https://status.macaly.com/incident/728541#60f3bba9870d76e233193c4233f3bc1635ab4fc4e4b1779a889d52683dd33621 The deployment authentication issue is now fixed. We're working on fixing the issue retrospectively for all the affected websites. Deployment authentication issue https://status.macaly.com/incident/728541 Mon, 22 Sep 2025 08:42:00 -0000 https://status.macaly.com/incident/728541#119b3e27df5284138cd8e4068983622a33c42e658799bfc4c4bb71ec7ef78378 When you deploy a new project, it's not public by default and requires Vercel authorization. This can be fixed by changing the deployment domain. We're working on a fix Macaly preview stability issues https://status.macaly.com/incident/625575 Tue, 05 Aug 2025 14:27:00 -0000 https://status.macaly.com/incident/625575#78ffdaa881acbc311e4382100b4a3bc46310cc3e00eb24c8979f7d9355053426 Macaly previews are stable since Aug 5th! Macaly preview stability issues https://status.macaly.com/incident/625575 Tue, 29 Jul 2025 20:49:00 -0000 https://status.macaly.com/incident/625575#d171a296bc69011b7e2c809496700c663be09b540c095c1a8e2763198f37208c We see the stability improved since the changes made on Friday, we're monitoring the situation Issue with previews and AI Chat https://status.macaly.com/incident/626529 Sun, 27 Jul 2025 07:30:00 -0000 https://status.macaly.com/incident/626529#9e2d33720d464782ed1fd20a0f48317d442eb88b43643fa4bc9800440f5d4108 We identified an issue and implemeted a fix, monitoring... Issue with previews and AI Chat https://status.macaly.com/incident/626529 Sun, 27 Jul 2025 07:17:00 -0000 https://status.macaly.com/incident/626529#ea3c38b9240234a6a550295eccef35ded25b96a024bd9b4d8ccf85b42726cf29 Hey we're currently seeing an issue with our Chat and previews, investigating Macaly preview stability issues https://status.macaly.com/incident/625575 Fri, 25 Jul 2025 14:28:00 -0000 https://status.macaly.com/incident/625575#83f9797a3119bf88ecc64aace64c1eefefd7ddf5b8deeba7938ad132562b2617 Today, we implemented several improvements to our Previews to improve the stability. We continue to monitor the situation. Macaly preview stability issues https://status.macaly.com/incident/625575 Fri, 25 Jul 2025 07:48:00 -0000 https://status.macaly.com/incident/625575#3e829597e70db752c193f845efebd082ae9f1a4b67c1ece0d263fcce0a0e7799 We are working with the preview sandbox provider on improving the situation, sorry for the inconvenience! Macaly preview stability issues https://status.macaly.com/incident/625575 Thu, 24 Jul 2025 07:47:00 -0000 https://status.macaly.com/incident/625575#365d7d71dacf5663363203a9fb0f7f4ff11b4081fb4298994e0de6b48553a542 We are investigating elevated issues with the previews (right side of macaly) where it takes several minutes to load or time out with a server error for some of our users. This doesn't affect published websites, but can be frustrating when doing changes. Broad cloud provider issues https://status.macaly.com/incident/601906 Thu, 12 Jun 2025 20:29:00 -0000 https://status.macaly.com/incident/601906#5ea4a16e9105bcaa736a317954631c43a71f807e51eb8b383190b4a5f1a614e8 It seems like both Anthropic and our cloud provider for website previews have recovered! We continue to monitor the situation Broad cloud provider issues https://status.macaly.com/incident/601906 Thu, 12 Jun 2025 20:29:00 -0000 https://status.macaly.com/incident/601906#5ea4a16e9105bcaa736a317954631c43a71f807e51eb8b383190b4a5f1a614e8 It seems like both Anthropic and our cloud provider for website previews have recovered! We continue to monitor the situation Broad cloud provider issues https://status.macaly.com/incident/601906 Thu, 12 Jun 2025 20:05:00 -0000 https://status.macaly.com/incident/601906#ac2f50f30c3abf98dc314f412f90eaee5464a5d0b9f10d9a7377b939f73d1910 Anthropic is still affected and chat preview doesn't load - we're investigating possible workarounds. Sorry for the inconvenience! Broad cloud provider issues https://status.macaly.com/incident/601906 Thu, 12 Jun 2025 20:05:00 -0000 https://status.macaly.com/incident/601906#ac2f50f30c3abf98dc314f412f90eaee5464a5d0b9f10d9a7377b939f73d1910 Anthropic is still affected and chat preview doesn't load - we're investigating possible workarounds. Sorry for the inconvenience! Broad cloud provider issues https://status.macaly.com/incident/601906 Thu, 12 Jun 2025 19:16:00 -0000 https://status.macaly.com/incident/601906#0f0fff5ff28e126e9dd87bc5191b9f26bf15964338f168132600570bcc468d3e Our AI provider (Anthropic) is affected our as well - sending messages will not work right now! We don't charge for failed messages. Sorry for the inconvenience Broad cloud provider issues https://status.macaly.com/incident/601906 Thu, 12 Jun 2025 19:16:00 -0000 https://status.macaly.com/incident/601906#0f0fff5ff28e126e9dd87bc5191b9f26bf15964338f168132600570bcc468d3e Our AI provider (Anthropic) is affected our as well - sending messages will not work right now! We don't charge for failed messages. Sorry for the inconvenience Broad cloud provider issues https://status.macaly.com/incident/601906 Thu, 12 Jun 2025 18:40:00 -0000 https://status.macaly.com/incident/601906#6628e467d0cc7025af342640b8866713ce27165bd24fed52e70fa5554b07a8d1 There is a global internet / cloud provider issues including Cloudflare which affects our sandbox provider - this can prevent your websites to load inside Macaly (right side when chatting with macaly on desktop / preview tab on mobile). We're investigating. Published websites should not be affected as far as we know. Broad cloud provider issues https://status.macaly.com/incident/601906 Thu, 12 Jun 2025 18:40:00 -0000 https://status.macaly.com/incident/601906#6628e467d0cc7025af342640b8866713ce27165bd24fed52e70fa5554b07a8d1 There is a global internet / cloud provider issues including Cloudflare which affects our sandbox provider - this can prevent your websites to load inside Macaly (right side when chatting with macaly on desktop / preview tab on mobile). We're investigating. Published websites should not be affected as far as we know.